Information for Our Guests

 RECEPCION-14

 

We have built our reputation on providing quality short-term rentals with superior customer services, so congratulations – you have just taken the first step to a terrific stay with us! Here you have a lot of TIPS that maybe can help you during your reservation process and during your stay!!!!

RESERVATIONS AND PAYMENT : Once you reserve through our website by entering your personal data and credit card details, you will receive your email confirmation of your reservation and a 20% of prepayment will be charged to your visa or mastercard. The remaining 80% must be paid upon arrival.

CANCELLATIONS : You may cancel FREE of charge until 7 days before arrival date.

All cancellations made ​​less than 7 days prior to arrival date and in case of NO SHOW, the first night will be charged to the credit card provided during the booking proces, except for offers that have their own terms:

– Non-refundable: The amount is non refundable in case of cancellation
– Medium stays: You may cancel at no cost up to 15 days before arrival, in case of cancellations notified 15 days after 15% prepayment is not refunded.
– Extended stays: You may cancel at no cost up to 30 days before arrival, in case of cancellations notified 30 days after 25% prepayment is not refunded.

Cancellations during the stay will not be refunded the amount paid.

Cancellations must be notified by email or by fax.

In the case of any force majoure (Fire, flooding, theft) HVA Augusta Garden reserve the right to change the apartment reserved by the client for one of the same or a superior category.

CHECK-IN : The check in is done at Hotel Via Augusta, Via Augusta 63, less than 1 minute walking distance from the apartment building. In Hotel Via Augusta there is 24h reception. Check in will be from 15:00 pm. Earlier arrivals will be checked in subject to availability of the apartment at their arrival time.

CHECK OUT : time will be before 12:00 pm. Late check out is under availability. If the apartment is vacated between 12:00 pm and 15:00 pm, there will be a surcharge of 50€, if it is vacated after 15:00 the surcharge will be 100% of the daily fare.

DAMAGE DEPOSIT : At the arrival, a fixed amount of 150€ per apartment will be charged on your credit card and 250€ per apartment for group reservations. The deposit will be refundable after checking the apartment and whether there have been no complaints from other clients.

GUEST IDENTITY : HVA Augusta Garden must be informed of the total number of people who will be occupying the apartment during their stay and only these people can then make use of the apartment. HVA Augusta Garden  will need to ask for an Identity Card for all guests.

CHILDREN : under 3 years old are free. If you need a baby cot, please send us an email to confirm it.

PETS : are not allowed at the apartments.

EQUIPMENTS/ SUPPLIES/ CLEANING : All electricity, water and gas supplies are included in the apartment rental price. There are sheets and towels available in the apartment for all the guests. Also, included in the price, is a full apartment cleaning at the client departure as well as a free cleaning service for stays of  7 or more nights. HVA Augusta Garden has an additional cleaning service available at a 45€ cost upon a previously request of the client .

TAXES: In accordance with Spanish Law, all reservations have a 10% added tax , this tax is included in the total invoice of the reservation. TOURIST TAX:  All reservations will have a charge of € 0.72 per person per night payable on arrival.

RESPONSABILITIES : HVA AUGUSTA GARDEN  will not be held liable for any consequences which could occur from the clients use of the apartment during their stay, this includes physical damages, loss by theft, fire or criminal behaviour. If by any chance there should be a damage or fault in the apartment not caused by the wrong usage of the client and it was impossible for the client to stay in the apartment, HVA AUGUSTA GARDEN  would take responsibility for the repair of it as soon as possible, with prior notice from the client. If for some reason it could not be repaired immediately, HVA AUGUSTA GARDEN  would re-locate the clients in another apartment of the same category.

GUEST BEHAVIOUR : The client and his/her guests have a duty to behave in a civic manner and to respect the normal co-existence rules. In the case that these general co-existence rules are not kept, HVA AUGUSTA GARDEN  have the right to demand the guests to vacate the apartment with no compensation.

Your vacation – all mapped out!

Do we know the area? You bet we do! If you are looking for the inside info on the best attractions and leisure activities, the best restaurants, nightlife and shopping venues, the best of everything – you have come to the right place. Our staff is well prepared to provide you with personalized recommendations and service to ensure a holiday that matches your needs and dreams. We are here to help you experience the perfect vacation. Our goal is to provide customized service leading to greater customer satisfaction which will leave you wanting to vacation with us again and again.

 Thank YOU for coming!

We look forward to hearing from you and delivering a level of service exceeding your expectations.